RETURNS POLICY

Effective Date: 2025-07-02

This Returns Policy (“Policy”) governs your purchase of digital website templates (“Products”) from Ilze Brand trading as Mary+Joseph (“we,” “us,” “our”) via maryandjoseph.co (“Website”). By purchasing any Product, you (“you,” “your,” “Customer”) agree to this Policy in full.

1. DIGITAL PRODUCTS – NO RETURNS OR REFUNDS

All Products sold through the Website are digital goods delivered electronically. Due to the nature of digital products, all sales are final. We do not accept returns, exchanges, or issue refunds under any circumstances once an order is completed. Digital products cannot be “returned” in the traditional sense. Once you have received access to the Product, you retain a permanent, irrevocable copy. We cannot verify deletion or non-use after delivery.

2. INSTANT DELIVERY AND IRREVOCABLE ACCESS

Products are provided via download link or direct file delivery immediately or shortly after payment is confirmed. Upon delivery, you gain full access to the Product, making returns or refunds commercially infeasible and incompatible with the protection of our intellectual property.

3. CUSTOMER DUE DILIGENCE

3.1 It is your responsibility to review all Product details prior to purchase. This includes, but is not limited to: Product descriptions and features, Software or platform compatibility requirements, Included documentation or limitations.

3.2 We encourage you to use any available demos, previews, or FAQs before making a purchase decision. If you have questions about a Product, you should contact us prior to placing an order.

4. INTELLECTUAL PROPERTY CONSIDERATIONS

All Products sold on the Website constitute our intellectual property or licensed content. Allowing refunds or returns would compromise our intellectual property rights, as it would enable continued use of the Product after refund.

5. NO CUSTOMIZATION OR IMPLEMENTATION INCLUDED

Unless explicitly stated otherwise in the Product description, purchase of a Product does not include customization services, design alterations, implementation assistance, or ongoing development work.

6. QUALITY ASSURANCE

We stand behind the quality of our Products. Each Product is reviewed for functionality and design quality prior to sale. If you experience a critical issue (e.g., missing file, corrupt download), you must contact us within [7] days of purchase with proof of the problem. We will evaluate the issue and, at our discretion, provide a replacement file or other remedy. This does not constitute a return or refund.

7. SUPPORT LIMITATIONS

We may provide limited support for issues directly related to downloading or accessing the Product. Support does not cover: Custom changes to the template; Integration or implementation services; Platform-specific troubleshooting beyond the scope of the Product as sold.

8. CHARGEBACKS AND PAYMENT DISPUTES

Because Products are delivered immediately upon purchase, initiating a chargeback for a legitimate, authorized order violates this Policy. We reserve the right to dispute any chargeback with evidence of: Delivery confirmation (e.g., email records, download logs; Your acceptance of this Policy at checkout.

9. POLICY CHANGES

We reserve the right to modify or update this Returns Policy at any time without prior notice. Changes will apply to all purchases made after the effective date of the updated Policy. It is your responsibility to ensure that you avail yourself of the updated version of this policy.

10. CONTACT

If you have any questions about this Returns Policy, please contact us at support@maryandjoseph.co

By completing a purchase on this Website, you acknowledge that you have read, understood, and agreed to this Returns Policy in its entirety.